Shipping & Returns

Orders are normally processed on business days. Orders are carefully checked, packaged and prepared for dispatch following successful payment and order verification.

Processing times may vary depending on stock availability, order volume and any additional verification required before dispatch.

• Next working day delivery aim
• Fully tracked delivery
• Available across the UK
• Tracking information provided once the order has been dispatched
• Orders are dispatched using Royal Mail Tracked 24

Next working day is a Royal Mail delivery aim and is not guaranteed. Delivery on a particular date may be affected by carrier delays, severe weather, service disruption, incorrect delivery information, security checks or other circumstances outside Mellia Labs' reasonable control.

Orders are delivered using Royal Mail. The information needed to complete delivery — such as name, delivery address, postcode and relevant contact details — is shared with Royal Mail to fulfil the order.

Customers are responsible for providing a complete and accurate delivery address. Mellia Labs cannot accept responsibility for delays or additional costs caused by incomplete or incorrect delivery information supplied by the customer.

International delivery, where offered, may be restricted depending on destination, product and applicable law.

Customers are responsible for ensuring that any order placed for delivery outside the United Kingdom is lawful in the destination jurisdiction.

Mellia Labs reserves the right to refuse or cancel an international order where we reasonably believe the product cannot lawfully be supplied or delivered to the destination. All orders remain subject to applicable law, import controls and any restrictions relating to the particular product.

If your order arrives damaged, appears to have been incorrectly supplied, or there is a confirmed issue with the product supplied, please contact Mellia Labs as soon as possible at info@mellialabs.com.

Please include your order number, a description of the issue and photographs where relevant so that we can investigate and resolve the matter.

Research materials are supplied for laboratory and research purposes and, subject to applicable law, Mellia Labs does not offer voluntary returns simply because a customer has changed their mind.

Where Mellia Labs has supplied an incorrect item, an item arrives damaged or defective, or where a return, cancellation or refund is required by applicable law, Mellia Labs will provide the appropriate remedy.

Nothing in this policy is intended to exclude or restrict any statutory rights that cannot legally be excluded or restricted.

Where a refund has been approved, refunds will normally be issued to the original payment method. Processing times may depend on the payment provider or financial institution.

Email: info@mellialabs.com