Privacy Policy

Mellia Labs is the trading/business name responsible for processing personal information collected through this website. Mellia Labs is operated by a sole trader and is not a limited company.

Business name (sole trader): Mellia Labs

Business address: Piccadilly Business Centre, Unit C Aldow Enterprise Park, Manchester, M12 6AE, United Kingdom

Contact: info@mellialabs.com

Business telephone: +44 7379 565492

Depending on how you interact with the website, we may collect:

• name;
• email address;
• telephone number where provided;
• billing and delivery address;
• order information;
• payment status and transaction references;
• customer service correspondence;
• website/account information;
• technical information such as IP address, browser type and device information;
• information concerning website preferences and cookie interactions; and
• records of communications or consent confirmations where required.

We may use personal information to:

• process and fulfil orders;
• process payments;
• arrange delivery;
• provide customer support;
• communicate about orders;
• maintain website security;
• prevent fraud, misuse and unauthorised activity;
• maintain business and transaction records;
• comply with legal and regulatory obligations;
• improve website performance and functionality; and
• send marketing communications where we have a lawful basis to do so.

Depending on the circumstances, Mellia Labs may rely on:

• performance of a contract;
• compliance with a legal obligation;
• legitimate interests; and
• consent where consent is required.

Where consent is relied upon, consent will be voluntary and can be withdrawn.

Payment information is processed by the relevant third-party payment provider used for payment processing on this website.

Mellia Labs does not unnecessarily store customers' full payment card details; card details are handled directly by the payment provider.

Payment providers may process personal data in accordance with their own privacy policies.

Where necessary to fulfil an order, information such as your name, delivery address, postcode and relevant contact information may be shared with the courier or delivery provider used to deliver that order.

Delivery providers use this information only to complete delivery and handle any related delivery enquiries.

Personal information may be processed by trusted service providers supporting website hosting, ecommerce functionality, payment processing, email, analytics, security, customer support and delivery.

Mellia Labs will only use providers where appropriate safeguards are in place and will not sell customer personal information.

Each provider processes personal information only as needed to deliver its service to Mellia Labs, and in accordance with its own privacy terms.

Essential cookies and similar local storage may be used to operate the website, maintain security and provide core functionality — for example, remembering that you have acknowledged the research-use-only notice.

Where cookies or similar technologies are not strictly necessary, the website will obtain any consent required before using them.

You can review and change your non-essential cookie preferences at any time using the Cookie Settings link in the website footer.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining appropriate business records, resolving disputes, preventing fraud and meeting legal or accounting requirements.

Retention periods may vary depending on the type of information.

We take reasonable technical and organisational measures to protect personal information from unauthorised access, accidental loss, misuse, alteration or disclosure.

No internet-based system can be guaranteed to be completely secure.

If personal information is transferred outside the UK, Mellia Labs will take appropriate steps to ensure that the transfer is lawful and protected in accordance with applicable data protection requirements.

Depending on the circumstances, you may have rights including:

• access to your personal data;
• correction of inaccurate information;
• deletion of personal information;
• restriction of processing;
• objection to certain processing;
• data portability; and
• withdrawal of consent where consent is the lawful basis.

Some rights are subject to legal exceptions.

For privacy questions or requests concerning your personal information, email info@mellialabs.com.

If you are unhappy with how your personal information has been handled, please contact Mellia Labs first so we can investigate.

You may also complain to the UK Information Commissioner's Office (ICO).

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

The latest version will always be published on this page.